FAQ - Knowledge Base - Troubleshooting

Questions/Answers related to OrderManager troubleshooting
How do I setup OrderManager after sign up?

There is a few requirements prior to installing OrderManager:

  • Your computer or POS terminal should be connected to a broadband internet connection.
  • A printer should be connected to your computer and ready for printing. We recommend laser printers.
  • Optionally, you can connect desktop speakers to your computer to take advantage of voice notifications
  • See Product Requirement for more details.

Once you subscribe to OrderManager, we send you a confirmation e-mail with your account access information and a link to download the OrderManager program. After downloading the program, run it and follow the installation steps. It should be stright-forward. After installation, a one-time configuration screen will appear prompting you for the Client Id and Password. These can be found in the confirmation email we've sent you.
The next step will prompt you for the default printer that will be printing orders.

Once you've completed these steps, the OrderManager console will appear on your screen. You're all set.



* Prices displayed are our discounted rate after term pre-payment. Certain plans require semi-annual or annual pre-payment to receive fully discounted rates. Please see Terms of Service for full details.

All orders are secured using SSL security.